Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They contain unique identifiers and can store information like your login status, preferences, and activity history. Cookies may persist across multiple visits (persistent cookies) or only while your browser is open (session cookies). We use cookies to personalize your experience, remember your choices, and improve our services.

2. Categories of Cookies We Use

Essential / Strictly Necessary Cookies: These cookies are required for FileFlowHub to function correctly. They enable user authentication, maintain session state, protect against fraud, and comply with security standards. Examples: `ffh_session_id`, `ffh_auth_token`. These cookies cannot be disabled.

Analytics Cookies: We use Google Analytics and similar tools to understand how visitors interact with our website — which pages are visited, how long users spend on each page, and common navigation paths. This helps us identify opportunities to improve content and user experience. These data are anonymized and never sold to third parties.

Functionality Cookies: These cookies remember your preferences — such as your preferred language, theme (dark/light mode), or expanded/collapsed sections — so your settings persist on future visits.

Marketing Cookies: We use marketing cookies to track which marketing campaigns drive visitors to our site and to understand your interests so we can serve relevant content. These cookies are placed only with your consent and may be shared with advertising partners like Google Ads, LinkedIn, and HubSpot.

3. Third-Party Cookie Providers

Google Analytics: We use Google Analytics to collect visitor behavior data. Google may use this data for their own purposes (e.g., showing you FileFlowHub ads on other sites). See Google's Privacy Policy for details.

LinkedIn Insight Tag: LinkedIn places cookies to track LinkedIn sign-up conversions and collect demographic data about visitors. Learn more at LinkedIn's Insight Tag page.

HubSpot: Our CRM platform, HubSpot, may place tracking cookies to identify visitors and track their interactions with our forms and content. See HubSpot's Privacy Policy.

Cloudflare: Our CDN provider, Cloudflare, may place cookies for performance and security purposes. See Cloudflare's Privacy Policy.

4. Managing Your Cookie Preferences

Cookie Banner: When you first visit FileFlowHub, a cookie preference banner appears at the bottom of your screen. You can click "Accept All" to enable all cookies, "Reject Non-Essential" to disable analytics and marketing cookies, or "Customize" to select which cookie categories you permit.

Browser Settings: You can disable cookies entirely in your browser settings. Note that disabling essential cookies may prevent certain website features from working correctly.

Opt-Out Tools: You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Extension. You can manage LinkedIn cookies through their Cookie Policy.

5. Cookie Retention and Lifetime

Session Cookies: Login tokens and session identifiers expire when you close your browser, typically after 24 hours of inactivity.

Persistent Cookies: Analytics, marketing, and preference cookies typically last 12–24 months before expiring. You can manually delete cookies from your browser settings at any time.

Do Not Track: If you enable "Do Not Track" in your browser, we will respect that preference and may disable non-essential tracking cookies.

6. Opt-Out and Preferences

You can withdraw your cookie consent at any time by revisiting the cookie banner at the bottom of our website and clicking "Customize." Your preferences are stored in localStorage and synced across your device. To opt out of all marketing communications, email [email protected].

7. Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, new cookies we use, regulatory changes, or updated third-party providers. Material changes will be announced via email at least 30 days in advance. Continued use of our website after such changes constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about our use of cookies or wish to exercise cookie-related rights, please contact:
Email: [email protected]
Mailing Address: FileFlowHub, Inc., 575 Market St, San Francisco, CA 94105